Genesys Cloud MCP Server
JSON →Exposes Genesys Cloud tools like sentiment analysis, conversation search, and topic detection for LLMs.
Tools · 10
- Search Queues Searches for queues by their name (supports wildcards)
- Query Queue Volumes Retrieves conversation volumes and member count by Queue IDs
- Sample Conversations By Queue Retrieves a representative sample of Conversation IDs for a Queue ID
- Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID
- Conversation Sentiment Retrieves the sentiment for one or more conversations by ID
- Conversation Topics Retrieves the topics for a conversation by ID
- Search Voice Conversation Searches voice conversations by optional criteria
- Conversation Transcript Retrieves conversation transcript
- OAuth Clients Retrieves a list of all the OAuth clients
- OAuth Client Usage Retrieves OAuth client usage for given period
Environment variables
GENESYSCLOUD_OAUTHCLIENT_IDGENESYSCLOUD_OAUTHCLIENT_SECRET
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