Salesforce API: 503/Quota Recovery

Enterprise Playbook · updated Wed Feb 25

Recovering from Salesforce 503s and quota exhaustion without endless retries.

Steps

  1. Identify 'REQUEST_LIMIT_EXCEEDED' or 'SERVER_UNAVAILABLE' status codes.
  2. Execute 'Sforce-Limit-Info' header inspection to calculate remaining calls.
  3. Trigger 'Batch Consolidation' mode to reduce call frequency.
  4. Implement Jitter-based exponential backoff (Start: 2s, Max: 60s).
  5. Escalate to Human if quota remains <1% for more than 10 minutes.

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