Zendesk Model Context Protocol Server

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library 0.5.0 ·javascript
verified May 27, 2026

The `zd-mcp-server` package provides a Model Context Protocol (MCP) server designed to integrate AI assistants, such as Claude or Cursor, with Zendesk Support. It enables conversational AI to interact with Zendesk tickets, facilitating operations like creating, reading, updating, and searching tickets, adding public comments or private internal notes, and managing ticket tags. The current stable version is 0.5.0, indicating a pre-1.0 development stage, likely with an agile release cadence focused on feature development and stability improvements. Its key differentiator is providing a standardized MCP interface to Zendesk, abstracting the Zendesk API complexities for AI agents, and simplifying setup for popular AI clients. It leverages Zendesk API tokens for secure access.

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