HelpDesk App Framework SDK

The HelpDesk App Framework (BAF) SDK, currently at version 1.0.16, is a JavaScript library designed to streamline cross-frame communication for applications integrated into the HelpDesk helpdesk platform. It provides a unified interface for apps running within iframes to interact seamlessly with the host framework. Key capabilities include secure data access (retrieving and updating ticket, contact, and chat information), robust event handling for platform events, managing app instances, and accessing runtime context and metadata. This SDK primarily targets developers building custom applications that need to embed and interact deeply within the HelpDesk ecosystem, simplifying complex cross-origin communication patterns.