AWS Connect (IAM)

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Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer service center.

Common permissions

connect:ListUsersconnect:DescribeUserconnect:ListQueuesconnect:DescribeQueueconnect:ListRulesconnect:DescribeRuleconnect:ListViewsconnect:DescribeView

Least-privilege example

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Effect": "Allow",
      "Action": [
        "connect:ListUsers",
        "connect:DescribeUser",
        "connect:ListQueues",
        "connect:DescribeQueue",
        "connect:ListRules",
        "connect:DescribeRule",
        "connect:ListViews",
        "connect:DescribeView"
      ],
      "Resource": "*"
    }
  ]
}

Warnings

Avoid connect:* — grants full control including creating, updating, and deleting users, queues, rules, and instances
Avoid connect:CreateInstance and connect:DeleteInstance — can create or remove entire contact center instances

Resources

AWS referenceservicereference.us-east-1.amazonaws.com/v1/connect/connect.json ↗

API

full doc /v1/iam/connect